Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What is the Natori return policy?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific brand measurements for bras, sleepwear, and ready-to-wear.
When will my order ship?
Standard orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the weight of your order.
How should I care for my silk and lace garments?
To preserve the quality of our luxury fabrics, we recommend hand washing in cold water with a gentle silk-friendly detergent and laying flat to dry. Check the specific care label on each garment for detailed instructions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Klarna for installment-based payments.